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FAQ's

 

FREQUENTLY ASKED QUESTIONS:

If you do not see your question below please contact us at info@truenorthpresents.com

 

HOW DO I REGISTER?

  • Register with $150 initial non-refundable deposit to secure your place in the group. 
  • Submit your registration form online HERE
  • Remaining balance will be paid in three equal payments on Oct 1, 2018, Feb 1, 2019, and May 1, 2019.  
  • DEPOSIT PAYMENTS ARE NOT AUTOMATICALLY DRAWN FROM YOUR ACCOUNT. PARTICIPANTS WILL LOGIN TO REGISTRATION AND INITIATE EACH   PAYMENT.  REMINDERS WILL BE SENT.

 

HOW WILL WE TRAVEL TO NYC?

  • Participants will be responsible for personal travel arrangements (airfare / airport transfers)  It’s suggested that friend groups book flights together so hotel transfer expense (uber/taxi) can be shared.  We recommend you plan travel to arrive in NYC as early as possible to maximize your time in New York City. Check in is 3pm, but rooms are usually available earlier. If not, the hotel provides bag storage and you can enjoy tourism while your room is being prepared. 
  • We suggest using LGA LaGuardia Airport or JFK Airport.

MAY I EXTEND MY STAY BEFORE AND/OR AFTER THE CONCERT?

  • Yes.  You are welcome to add nights to your stay at our group rate of $298 per night/per room (this cost may be shared between roommates and covers all NYC taxes and city fees). You may extend up to two nights before and/or after your package stay; to add more than two nights, email our office to make arrangements.

 

IF I’M SINGING IN THE CHOIR CAN I SHARE A ROOM WITH SOMEONE WHO ISN’T SINGING? (NON-PERFORMERS SHARING ROOMS WITH SINGERS)?

  • Non-performing spouses, family members or friends are welcome to register and make the trip with a participating singer.  
  • Registrants need to determine who will be the primary registrant to setup the room and will register the information for each person in the room.
  • During registration you will be asked to indicate if you are a singer or non-performer

 

FOR SINGERS, WHO WILL COORDINATE SHARING A ROOM WITH OTHER SINGERS/FRIENDS IN THE CHOIR?

  • One person in the group needs to initiate the registration and will put in the name and email of the other singers or non-performers in that room.  They will be asked if they are 100% financially responsible for all members in the room or if each person will cover their own expense.  
  • If each person is covering their own expense (in a room) the system will send an email to each person listed in the registration, inviting them to that registration and allowing them to accept the terms and make their own deposit payments.
  • If you would like to be paired with other participants, contact Jennifer to see if other pairing options are available.

 

CAN I USE AIR-MILES TO TRAVEL?

  • Yes. All travel is solely up to your choosing. Using miles/points is a good way to minimize costs.

 

CAN I INVITE A FRIEND FROM ANOTHER CITY TO JOIN OUR GROUP?

  • Yes. You may invite friends/family from anywhere to join our group as a non-singer.

 

WHAT IS THE CONCERT ATTIRE?

  • Jennifer Deacon will provide you with the concert attire information.

 

CAN I GET A REFUND IF I CANCEL MY PACKAGE RESERVATION?

  • Registration terms and conditions includes information about refunds in the event of cancellation.  The initial deposit is non-refundable and other deposit refunds options are based on the timing of the cancellation related to the start of the event.
  • We recommend Travel Insurance if you are concerned that your travel may be interrupted for any reason.  Travel insurance is available from many companies and can be found with a simple online search. True North Presents does not provide travel insurance options.
  • REFER TO REGISTRATION TERMS AND CONDITIONS FOR CANCELLATION DETAILS.

 

WILL THERE BE A LOT OF WALKING IN NYC?

  • Our host hotel is centrally located in mid-town NYC (Sheraton Times Square Hotel)
  • All locations in our itinerary are within walking distance. We will provide bus transportation for our dinner cruise event.

 

WHAT’S THE COST OF TOURISM IN NYC?

  • Many attractions in NYC are free to the public. 
  • You can easily fill up your free time and not spend anything for admission. 

 

HOW LONG IS THE CONCERT?…DO WE STAND THE ENTIRE TIME?

  • The concert will be 2 hours and 20 minutes with a 20 minute intermission. Singers will be able to sit intermittently throughout the concert.  We are able to accommodate any singers with physical needs or disabilities.

 

WHAT ABOUT MEALS AND ADDITIONAL ENTERTAINMENT/TOURISM?

  • If your travel schedule / plans should allow, added free time to enjoy other entertainment activities would be at your leisure. For meals, you are free to plan your dining options in NYC – there are endless meal options within walking distance of our host hotel at all price points.
  • Our schedule provides for one fantastic meal together on the Celebration Dinner Cruise.

 

WHAT IS THE TENTATIVE ITINERARY FOR THE EVENT?  SEE SCHEDULE

 

TRAVEL TO / FROM THE EVENT:

  • Travel and transfers coordinated by individual participants
  • Be sure to check on your flight status before travel, watch for schedule changes and anticipate possible delays.

 

HOTEL / ADDRESS:

  • The Sheraton Times Square Hotel, 881 Seventh Ave., New York, NY 10019  212.581.1000
  • Check-in at our True North Courtesy Desk in the Sheraton Lobby.
  • Then you will check-in at the hotel front desk and receive your room keys

 

JULY WEATHER IN NYC:

  • Expect warm to hot weather in July.

 

TRAVEL INSURANCE:

  • If you are concerned about weather, health or any other personal issues that may interrupt your travel to NYC, you may want to consider a travel insurance policy. Travel insurance is available through many companies and can be found with a simple online search. True North Presents does not offer travel insurance, however, participants should consider using a third-party provider if you feel travel insurance may be appropriate.

FOOD OPTIONS:

  • Meal choices in every price range can be found within short walking distance of our hotel. 
  • If you do not see your question above please contact us at info@truenorthpresents.com

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BOOK YOUR RESERVATION ONLINE NOW
 

or email info@truenorthpresents.com

Have Questions?
Email: info@truenorthpresents.com
Call: 615.775.1088