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FAQ's

NOVEMBER 18-23, 2027

FREQUENTLY ASKED QUESTIONS:

If you do not see your question below please contact us at info@truenorthpresents.com or call 615.775.1088

How do I register?

  • Register with $250 initial non-refundable deposit to secure your place in the group.

  • Submit your registration form online HERE or call 615.775.1088.

  • Remaining balance will be paid in monthly payments - final payment due Oct 15, 2027.

  • Deposit payments are automatically drawn from your card on-file.  Participants can login to their registration account to check balances, make early payments or pay-in-full. 

How will we travel to LONDON?

  • Travel and airport transfers are responsibility of individual participants. Air travel IS NOT included in the Land Package price.

    • Plan your air travel into London Heathrow Airport (airport code - LHR)

    • Recommended you book to depart late Wed evening, fly overnight to LHR, arrive Thursday AM, transfer to our hotel for an early afternoon check-in

    • taxi or Uber/Lyft to the St. Ermin’s Hotel (process is the same as if you were in the US)

    • Return Flights - Book early Tues am flights LHR to your home airport

    • UBER/Lyft/Cab to LHR

    • Be sure to check your flight status before travel, watch for schedule changes and anticipate delays.

HOTEL / ADDRESS:

  • St. Ermin’s Hotel, Caxton Street, London SW 1H 0QW

May I extend my stay before and/or after the event?

  • Yes. You are welcome to add nights to your stay at our group rate of $688 per night/per room (this cost may be shared between roommates). You may extend up to three nights before and after your package stay; to add more than three nights, contact our office to make arrangements (615) 775-1088.

If I’m singing in the Choir, can I share a room with someone who isn’t singing? (non-performers sharing rooms with singers)?

  • YES! Non-performing spouses, family members or friends are welcome to register and enjoy the trip with a participating singer.

  • Registrants need to determine who will be the primary registrant to setup the room and will register the information for each person in the room.

  • During registration you will be asked to indicate if you are a singer or non-performer

For Singers, who will coordinate sharing a room with other singers/friends in the choir?

  • One person in each room needs to initiate the registration and will include the names and email of the other singers or non-performers in the room. The Primary Registrant will be asked if they are 100% financially responsible for all members in the room or if each person will cover their own expense.

  • If each person is covering their own expense (in a room) each person listed in the registration will receive an email inviting them to that registration and allowing them to accept the terms and make their own deposit payments.

  • If you would like to be paired with other participants, we may be able to help you with that request. Call our office and we can discuss options for pairing to help keep your costs down.

Can I use air-miles to travel?

  • Yes. All travel is solely up to your choosing. Using miles/points is a good way to minimize costs.

Can I invite a friend from another city to join our group?

  • Yes. You may invite friends/family from anywhere to join as a singer or non-performer.

What is the concert attire?

  • All black. Ladies in pants or dresses (no sleeveless and dresses must be below the knees - legs must be covered with pants, dress, skirt, or hosiery). Minimal jewelry. No perfume. Men - black slacks, black shirt, black tie (long or bow), black shoes and socks.

Is music provided for the concert?

  • Yes, music will be provided in advance, via email, with instructions for printing your folder. Singers will learn their parts prior to travel. Our rehearsals at the event are for polishing the music. We will provide rehearsal tracks for singers, tracks that highlight your voice part for easier learning.

Can I get a refund if I cancel my package reservation?

  • Registration Terms and Conditions includes information about refunds in the event of cancellation. The initial deposit is non-refundable and other deposit refund options are based on the timing of the cancellation related to the start of the event.

  • We recommend Travel Insurance if you are concerned that your travel may be interrupted for any reason. Travel insurance is available from many companies and can be found with a simple online search. True North Presents does not provide travel insurance.

  • Refer to Registration Terms and Conditions for cancellation details.

Will there be a lot of walking in LONDON?

  • There is a moderate amount of walking and mobility required for this event. Our host hotel is centrally located in downtown London with many major attractions within a short walking distance).

  • Some locations that are part of our itinerary are within walking distance. Uber, Subway and Cab transportation is available for optional activities that may be farther from our hotel. If you have limitations walking you will have Uber/cab options available to you (at your expense). We will provide train transportation for our Coventry performance.

What’s the cost of tourism in London?

  • Many attractions in London are free to the public.

  • You can easily fill up your free time and not spend anything for admission.

Do I audition to join the choir? Is there an age limit?

  • No audition necessary. If you have previous choral experience and have the ability to learn the music we send in advance, you are welcome to join our worship choir.

  • We do not have an age limit, however, all singers must meet the requirement above. If a singer is younger than 13 years old, we will want to know specifically their experience and level of confidence for an event of this scale.

  • Participants under 18 years of age must be accompanied by an adult.


How much music will the choir be learning/singing?

  • You will be expected to learn your parts on 16-18 song selections before traveling to London.

How long is the concert?…do we stand the entire time?

  • The concert will be 2 hours and 20 minutes. Singers will be able to sit intermittently throughout the concert. We are able to accommodate any singers with physical needs or disabilities.

What about meals and additional entertainment/tourism?

  • Breakfast is provided each morning at our hotel

  • For other meals, you are free to plan your dining options in London – there are numerous meal options within walking distance of our host hotel at all price points.

  • Our schedule provides for one fantastic meal together at the Celebration Group Dinner

What is the tentative itinerary for the event?  See SCHEDULE

TRAVEL INSURANCE:

  • If you are concerned about weather, health or any other personal issues that may interrupt your travel, you may want to consider a travel insurance policy.Travel insurance is available through many companies and can be found with a simple online search. True North Presents does NOT offer travel insurance, however, participants should consider using a third-party provider if you feel travel insurance may be appropriate. Some recommended Travel Insurance providers are:

    Allianz / Travelex / TravelGuard

  • Read the policy coverage information to make sure it fully covers a trip such as this.

FOOD OPTIONS:

  • Meal choices in every price range can be found within short walking distance of our hotel.

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BOOK YOUR RESERVATION ONLINE NOW

or email info@truenorthpresents.com

Have Questions?
Email: info@truenorthpresents.com
Call: 615.775.1088

REGISTRATION INFORMATION